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Who we are and what this Agreement does

We, Obvlo Limited of Exchange Tower, 19 Canning Street, Edinburgh, Scotland, EH3 8EH, license you the end user to use the Obvlo Connect web-based application software for providing travel-based recommendations (App) and any updates or supplements to it as permitted in these terms.  In circumstances where the App is made available to you by one of our accommodation partners rather than by us, these terms will nevertheless apply directly between you and us.

Your privacy

Where you create an account with the App, we will process your personal data in accordance with our privacy notice which can be viewed here. If you choose to access a third-party service or website following a recommendation within the App, you do so subject to that third-party’s terms of service and privacy obligations. We have no responsibility to you for how any third-party uses your personal data after you leave the App.

System requirements

In order to get the best experience of the App, we recommend accessing the App using the following browser applications:

1. Supported Browsers
Our web application is designed to function optimally on the following web browsers:
  • Google Chrome (latest version)

  • Mozilla Firefox (latest version)

  • Apple Safari (latest version)

  • Microsoft Edge (latest version)

Please note that while our application may work on other browsers or older versions of the above-listed browsers, full functionality and security cannot be guaranteed in such cases.
2. Browser Configuration
For the best experience, your browser should be configured to:
  • Enable JavaScript

  • Allow cookies

  • Support HTML5 and CSS3

3. Performance and Compatibility
Users may experience varying performance levels depending on their browser version, device, and operating system. We continuously strive to ensure compatibility with the latest versions of the supported browsers.
4. Updates and New Versions

Users are advised to keep their browsers updated to the latest version for enhanced security, performance, and to enjoy the full range of features of our web application.
5. Unsupported Browsers

Use of unsupported browsers may lead to reduced functionality or the inability to access certain features of the web application. We are not responsible for any issues that arise from the use of unsupported browsers.
6. Assistance and Reporting Issues

If you encounter any issues related to browser compatibility, please contact our support team at [Support Contact Information]. We are dedicated to providing assistance and improving the user experience

Support for the App and how to tell us about problems

Support. If you want to learn more about the App or our services, or have any problems using them, please contact

Contacting us (including with complaints). If you think the App is faulty, or wish to contact us for any other reason, please contact

How you may use the App

In return for you agreeing to comply with these terms, you may use the App for your personal purposes only. You may not use the App for any commercial purposes, including making travel recommendations to any other person.

You must be 18 years of age to accept these terms and use the App.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice, or to deal with additional features which we introduce.

If we change our terms, we will ask you to accept the updated terms when you next access the App.

If you do not accept the updated terms you will not be permitted to continue to use the App.

Updates to the App

From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system, or address security issues. This may involve changes to, or removal of, certain features of the App and we are entitled to do so at any time and for any reason.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and our services.

If someone else owns the phone or device you are using

If you access the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We are not responsible for other websites you link to

The App contains links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites or their services, including whether to buy any products or services offered by them. We are not responsible for any acts or omissions of any third parties you choose to engage with as a result of accessing their services from our App. 

Licence restrictions

You agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;

  • not copy any part of the App or any information or documentation contained within it, except as part of the normal use of the App;

  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;

  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or our services nor attempt to do any such things, except to the extent expressly permitted by applicable laws; and

  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any of our services.

Acceptable use restrictions

You must:

  • not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, or any operating system;

  • not infringe our intellectual property rights or those of any third party in relation to your use of the App (to the extent that such use is not licensed by these terms);

  • not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

  • not collect or harvest any information or data from the App or any of our services or our systems, or attempt to decipher any transmissions to or from the servers running the App or any of our services.

Intellectual property rights

All intellectual property rights in and to the App, throughout the world, belong to us and the rights in the App and our services are licensed (not sold) to you. You have no intellectual property rights in or to the App or any of our services, other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and our services. The App and our services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely and you must make your own independent choice to use a third party service which is displayed in the App. Although we make reasonable efforts to update the information provided by the App, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Check that the App is suitable for you. The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App meets your requirements by reading the description on our website.

We are not responsible for events outside our control. If our provision of the App is delayed by an event outside our control then we will take steps to minimise the effect of the delay but we are not responsible for any delay in providing recommendations to you within the App during the period you intend to use it.

We may end your rights to use the App if you break these terms,

We may end your rights to use the App at any time by blocking your access to the App if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App:

You must stop all activities authorised by these terms, including your use of the App.

You must immediately destroy any offline copies of the App which you have and confirm to us that you have done this.

We may transfer this Agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you by providing an update when you next access the app and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This Agreement does not give rise to any rights for third parties to enforce any term of this Agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

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