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Altido

UK, Portugal, Italy

Obvlo takes the guesswork out of recommendations, as everyone receives suggestions tailored to their own tastes.

ALTIDO's guests receive excellent tips and advice for their stay while our guest relations team can continue to provide world-class customer service for everything else.

Colton Dabrowski, Partnerships Manager

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About

Altido manage Airbnbs, serviced apartments, hotels, stately homes and private residences across Europe, adopting a hospitality-first approach with all property types and putting people first.

Objective

Altido’s business model extends to offering ancillary services including those offered by partners such as airport pickups and nannies to bookable tours and experiences from third party marketplaces. The challenge is increasing exposure of these upsells among guests and converting that into revenue. In most cases, conversion suffers because the upsell is not personalised to the needs of the guest.

Solution

By adding partners and tours and experiences to their Obvlo platform and combining it with Obvlo dynamic destination content, they were now able to offer a complete digital concierge service. The guest no longer felt that they were being sold to and so engagement was immediately strong and the conversion of ancillary revenue increased by showing the right thing to the right guest at the right time.

Results

  • 4x higher conversion on ancillary revenue partners

  • 25% of guests accessing the platform

Digital Concierge.

Local recommendations for guests with no IT involvement.

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